Effective Date: 30 September 2026
I-BG Consultancy & Trading (S) Pte Ltd (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website, services, or team.
By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect different types of information depending on how you interact with us:
a) Personal Information
• Full name
• Email address
• Phone number
• Billing address and payment details
• Company/organization details
b) Business & Service-Related Information
• Business records and documentation provided for consultancy, trading or market-entry engagements
• Employee data (only as provided by you for BPO or administrative support services)
• Customer support records (emails, chat transcripts, call logs)
• Social media account information (if shared for management purposes)
• Data entry files, reports, or documents
c) Technical Information
• IP address
• Browser type and version
• Device information
• Pages visited on our website
• Date and time of access
• Cookies and similar tracking technologies
2. How We Use Your Information
We use collected information for purposes such as:
1. Service Delivery – To provide Management Consultancy, International Trading, Business Process Outsourcing (BPO), Market Entry Support, and related business support services.
2. Communication – To respond to inquiries, send service updates, and share important notices.
3. Operations – To process payments, manage contracts, and fulfill service obligations.
4. Improvement – To enhance website performance, user experience, and service offerings.
5. Legal & Compliance – To comply with applicable laws and regulatory obligations.
6. Security – To protect our business, users, and partners from fraud, unauthorized access, or misuse.
3. Legal Basis for Processing (GDPR-Compliant)
Where applicable, we process your personal data under the following legal bases:
• Contractual necessity – to deliver the services you request.
• Legal obligation – to comply with applicable legal, tax, labour and regulatory requirements.
• Legitimate interests – to improve services, maintain security, and grow our business.
• Consent – where required, e.g., for marketing communications.
4. Sharing and Disclosure of Information
We do not sell your data. However, we may share it with:
• Service Providers – IT support, hosting, cloud storage, payment processors, or subcontractors who help us deliver services.
• Government Authorities – only when required for regulatory, licensing or compliance purposes connected with our services.
• Legal Compliance – when required by law, court order, or government regulation.
• Business Transactions – in the event of a merger, acquisition, or business transfer, with proper safeguards in place.
All third parties are bound by confidentiality and security obligations.
5. Data Security
We apply industry-standard security measures to protect your data, including:
• Encryption of data in transit and at rest
• Secure cloud storage and restricted access controls
• Regular monitoring for vulnerabilities and potential breaches
• Confidentiality agreements with staff and contractors
6. Data Retention
We keep your personal and business information only as long as necessary:
• Service-related data: retained for the duration of your engagement and for up to 7 years thereafter (for accounting/legal compliance).
• Regulatory and compliance documentation: retained for the legally required period.
• Customer communications: retained for service and compliance purposes, usually up to 2 years.
7. Cookies and Tracking
Our website may use cookies and similar technologies to:
• Improve site performance
• Analyze traffic and usage trends
• Personalize user experience
You can disable cookies through your browser settings, but this may affect website functionality.
8. Your Rights
Depending on your location, you may have the right to:
• Access the data we hold about you
• Correct or update inaccurate data
• Request deletion of your data (subject to legal obligations)
• Restrict or object to certain processing
• Withdraw consent (for marketing or optional services)
• Data portability – request a copy of your data in a machine-readable format
To exercise these rights, contact us using the details below.
9. International Data Transfers
If you are located outside Singapore, your information may be transferred and processed in countries where our servers or third-party providers operate. We ensure adequate safeguards (such as contractual clauses) are in place to protect your data.
10. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.
11. Children’s Privacy
Our services are not directed at individuals under 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us for immediate deletion.
12. Updates to this Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the revised “Effective Date.”
13. Contact Us
If you have questions, concerns, or requests about this Privacy Policy or your personal data, please contact us:
📧 Email: [email protected]
📞 Phone: +65 8974 5054
🏢 Address: 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051
